[Faccus] SERVICE ALERT - 2014-11-21 - Some IP Telephone sets are down

etbain at uwaterloo.ca etbain at uwaterloo.ca
Fri Nov 21 11:19:12 EST 2014



Description:     Some IP Telephone sets are down

Date: (YYYY-MM-DD)     2014-11-21

Start Time:              10:00

End Time:		

Impact:           Some IP Phone sets are down.

Resolution:     

Submitted By: etbain at uwaterloo.ca

Comment:        Primary Signaling Server did not respond after a reboot. Service technicians have been dispatched to address the issue (replacing a faulty part).

All IP sets are now registered to the Secondary Signaling Server. As the Secondary Signaling Server is at its maximum so there will be a few IP sets that non-functional. Most affected phones will be in the remote sites, Cambridge and Kitchener where sets will be in local mode. Outgoing calls are still possible on these sets. The "Callers" and "Redial" buttons on all IP telephones are not responding.

Full service is expected to return this afternoon.

Notice Submitted:    Fri Nov 21 11:19:12 EST 2014

Note:   If you have any questions or concerns please contact the IST Service Desk (CHIP) at ext: 84357 or helpdesk at uwaterloo.ca



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