[Faccus] RT issue this morning

Pat Lafranier pllafranier at uwaterloo.ca
Tue Nov 18 09:26:12 EST 2014

What is happening: Request Tracker (RT) issue for some users this morning.

Why is this happening: An update script accidentally renamed some RT accounts. Technical support is correcting the problem. Thank you for your patience.

Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext 84357.

Recipients of this message:  isthd, ist-staff, admin-support, faccus

Pat Lafranier, Manager
Training, Licensing & Communication, Client Services
Information Systems & Technology
University of Waterloo
Waterloo, Ontario, Canada N2L 3G1
519.888.4567 x36433 / MC 2027
(moving to EC2 on Dec 1st)

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