[Faccus] SERVICE ALERT - 2014-10-14 Lync - Unreachable Extensions

Paul Dietrich p2dietrich at uwaterloo.ca
Tue Oct 14 14:07:45 EDT 2014



Description:     Unreachable Extensions

Date: (YYYY-MM-DD)     2014-10-14

Start Time:              14:00

End Time:		

Impact:           Unable to reach specific users in Lync

Resolution:     

Submitted By: p2dietri at uwaterloo.ca

Comment:        At this time, users with Lync extensions starting with 46xxx through 49xxx are unable to be reached.  There appears to be an issue with the Avaya PBX that is not routing those extensions through the path to Lync.

A case has been opened with our PBX maintenance vendor to help resolve the issue.  This may require a restart of the PBX to be scheduled.

All other extensions on Lync are working fine, and all internal calling in Lync is working as expected.

Notice Submitted:    Tue Oct 14 14:07:45 EDT 2014

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Note:   If you have any questions or concerns please contact the IST Service Desk (CHIP) at ext: 84357 or helpdesk at uwaterloo.ca



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