[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Tue Sep 16 13:19:17 EDT 2014

Topic:      IT Best Practices Project Update
Date:       Friday September 19, 2014
Time:       9:00 am - 9:45 am
Room:       MC 2009
Speakers:   Shawn Winnington-Ball, Andrew McAlorum, Peggy Day
The IT Best Practices project (ITBP) commenced in the fall of 2013 in order to bring together a cross-section of campus IT staff to discuss IT process-based improvements and define best practices.  The project completed at the end of August 2014.  This session will provide an overview of the project goals and intent, the process through which the best practices were selected and developed, and the three areas that the project team focused on: Service Operations (Incident Management), Knowledge Management, and Change Management.

This seminar will be webcasted/recorded.<http://juno.uwaterloo.ca/fridayist>

Bob Hicks
Director, Client Services
Information Systems and Technology
University of Waterloo
Email: bob.hicks at uwaterloo.ca<mailto:bob.hicks at uwaterloo.ca>
Phone: 519-888-4567, x32194

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