[Faccus] UPDATE: Issue with WCMS upgrade last night - July 7

Heather Wey hawey at uwaterloo.ca
Tue Jul 8 14:01:26 EDT 2014


Update: All WCMS sites have been reverted to a backup from 8:00 pm yesterday, July 7.

Note: Performance may be slow for the remainder of this afternoon due to database replication.

Please inform anyone who works on WCMS pages in your area that they can now create/edit content (they will also need to re-enter content created/edited after 8:00 pm last night).

Having Issues? If you notice any issues please clear your site cache (in the black Administration toolbar), if that doesn't solve the issue please email rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca>.


Heather Wey
IST Communications
University of Waterloo
519-888-4567 x35878

From: isthd-bounces at lists.uwaterloo.ca [mailto:isthd-bounces at lists.uwaterloo.ca] On Behalf Of Heather Wey
Sent: Tuesday, July 08, 2014 10:34 AM
To: uwweb at mailman.uwaterloo.ca; isthd at lists.uwaterloo.ca; 'faccus at lists.uwaterloo.ca'; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca; Daily Bulletin
Cc: Kirsty Budd; Ellen Rethore; Elizabeth Mary Rogers; Mark McKay; Aaron Miller
Subject: [Isthd] Action required: Issue with WCMS upgrade last night - July 7
Importance: High

Action required: Please do not edit any WCMS pages (production and pilots) and, if possible, note any updates made since last night's upgrade (any new or edited content since 8:00 pm yesterday, July 7 will need to be redone once the revert is complete, unfortunately any form submissions since last night will be missing from the backup, if email was received it could be re-entered after the revert). Please share this information with anyone who works on WCMS pages in your area.

What is happening: We need to revert to the builds we had last night before the WCMS upgrade occurred.

When is this happening: We will be reverting the sites starting at 10:30 a.m. this morning, July 8. We will let you know when the revert is complete.

What is the impact to websites: Websites will be reverted to a backup done just before the upgrade occurred.  Some websites may experience downtime or other issues during this process.

After the revert: We will let you know when the revert is complete. Content created or edited since 8:00 pm yesterday, July 7 will need to be redone once the revert is complete.


Questions/concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support,ctsc, ucist, mactug, MSC, SSO, Bulletin


Heather Wey
IST Communications
University of Waterloo
519-888-4567 x35878

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