[Faccus] Symantec upgrade for home and user-managed machines

Heather Wey hawey at uwaterloo.ca
Thu May 29 15:49:37 EDT 2014

What is happening? Symantec Endpoint Protection (SEP) is being upgraded to version 12.1.4100.4126 on home and user-managed Windows computers.  This affects anyone who has the Faculty/Staff SEP client from IST's Download page.

When is this happening? This process was started on May 27.

How does this impact you?  Workstations will detect the new version from the campus SEP servers and install it any time after the release date. A pop-up window will appear asking the user if it is alright to download and install the new client.

After the upgrade: Once the new version has been installed, another pop-up message will appear requesting a restart. It is important that the user not shutdown or reboot the computer until the second message has appeared. User has the option to defer the restart for several hours but if ignored the workstation will reboot overnight.

Questions? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.
Recipients of this message:  isthd, admin-support, faccus

Heather Wey
IST Communications
University of Waterloo
519-888-4567 x35878

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