[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Tue May 20 14:36:33 EDT 2014

Topic:         IST Client Services Update
Date:           Friday May 23, 2014
Time:          9:00 am - 9:45 am
Room:         MC 2009
Speakers:   Bob Hicks  (Director IST Client Services)  and other members of the IST Client Services team
IST Client Services is comprised of 4 units: Service Desk, Customer Relations and Support, Training/Licensing/Communications, Web Development. In this seminar you will learn about current and future activities in each of these units. These activities include Service Level Agreements, Web Accessibility Support, WCMS Migration and Support, Student Portal, Request Tracker 4 implementation, and much more.

This seminar will be webcasted/recorded.<http://juno.uwaterloo.ca/fridayist>

Bob Hicks
Director, Client Services
Information Systems and Technology
University of Waterloo
Email: bob.hicks at uwaterloo.ca<mailto:bob.hicks at uwaterloo.ca>
Phone: 519-888-4567, x32194

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