[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Tue Mar 25 13:47:53 EDT 2014

Topic:     Request Tracker 4 (RT4) Implementation Project Update
Date:      Friday Mar 28, 2014
Time:      9:00 am - 9:45 am
Room:      MC 2009
Speaker:   Lisa Tomalty (IST)
The "Request Tracker 4 (RT4) Implementation Project" is using the results of the RT Investigation Project (2012-13) to implement Request Tracker  version 4, to provide a reliable campus system for request tracking and a shared knowledge base. This presentation will provide an update on this project and a sneak peek of the RT4 system.

This seminar will be webcasted/recorded<http://tcs.uwaterloo.ca/>.

Bob Hicks
Director, Client Services
Information Systems and Technology
University of Waterloo
Email: bob.hicks at uwaterloo.ca<mailto:bob.hicks at uwaterloo.ca>
Phone: 519-888-4567, x32194

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