[Faccus] Spring 2014 IT Co-op Training

Nitish Khiria nitish.khiria at uwaterloo.ca
Tue Mar 18 16:37:31 EDT 2014

Hello everyone,

We have created a Spring 2014 Co-op Training for all IT departments (IST, Faculties, and Academic Support Units). A draft of the proposed schedule is attached. The content for the training is divided based on relevance to different areas (advanced troubleshooting, on campus infrastructure support, and customer service). The Spring 2014 co-op term is supposed to start on April 28th  (a week before start of classes). The training is planned for the following days with the content distributed based on relevance:

Thursday May 1st, 2014: Advanced troubleshooting training. Content covered is relevant for malware removal, reinstallation for operating systems etc.
Friday May 2nd, 2014: Infrastructure and on campus systems training + Customer Service Training by OHD.

Co-ops from all IT areas on campus are invited to join in both days of training. If you would like your staff to attend, please:

-          Respond to this email RSVP'ing by April 21st and mention the name, email address and UW user ID of the co-op / staff attending. Please include if they will attend both of the days or just one.

-          Please include if your co-op will require access to the following systems as part of their duties (WatIAM password reset, Bomgar, Live Chat). Supervisors of co-ops are encouraged to request this access through IST's Request Tracker system prior to the RSVP deadline.

If you have any suggestions for sessions / information that might be helpful for co-ops to be trained on, please let me know and I will be glad to discuss.


Nitish Khiria
Service Desk Supervisor & Client Support Specialist
Information Systems and Technology
University of Waterloo
Phone: (519) 888-4567, x32183

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