[Faccus] Wi-Fi automated email alerts

Heather Wey hawey at uwaterloo.ca
Thu Jan 30 09:15:39 EST 2014

What is happening? Automated email alerts to owners of Wi-Fi devices that are giving authentication errors will be activated.

When is this happening? Email alerts will start on Tuesday February 4 at 8:30 am.

Why is this being done? To make users aware of configuration and other problems on their W-Fi devices that are affecting their user experience.

What is the impact? Wi-Fi users experiencing authentication problems connecting will be sent an email describing the problem, and where to get help.  How will they receive that e-mail, if their device can't connect?  The next time they connect to their email via home/school/work internet or phone they will see the email and be able to troubleshoot the connection issue on the device in question.

Questions/concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext 84357.

Recipients of this message:  isthd, ist-staff, admin-support, UWweb, faccus, ctsc, mactug, ucist

Heather Wey
IST Communications
University of Waterloo
519-888-4567 x35878

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