[Faccus] Surface Pro tablets on eduroam

Nitish Khiria nitish.khiria at uwaterloo.ca
Wed Jan 22 12:55:21 EST 2014


Hello,

Microsoft Surface Pro tablets (both the first and second generation) running Windows 8.1 are unable to connect to the eduroam network due to the default drivers provided. This is a known issue and we have discovered a temporary fix which involves rolling back the wireless card driver to a specific version. Please note that this issue does not impact Microsoft Surface RTs (the tablet version running Windows RT).

When the tablet is on the required driver, it connects to eduroam after a restart. Since Microsoft bundles hardware updates for Surface tablets as one, the steps outline a procedure to disable future hardware updates from automatically installing (as that would result in eduroam stopping to work again). Please see the attached PDF for instructions on how to apply this fix. As the instructions state, we are maintaining a contact list of clients who rely on this fix. This contact list will be sent updates when we have a better solution in place. Please email the CHIP IT Service Desk at isthelpdesk at uwaterloo.ca<mailto:isthelpdesk at uwaterloo.ca> to be placed on this list.

If a Surface Pro tablet has experienced battery issues or other issues not related to wireless (as reported in the media, see: this link<http://www.pcworld.com/article/2089540/microsoft-releases-update-to-fix-surface-pro-2-firmware-problems.html>), then please update the tablet using the unsecured network and then apply the fix in the attached PDF to get connected to eduroam.

If you have any questions or concerns regarding this issue or the temporary fix, please feel free to contact me. I am also available to setup appointments for any Surface Pro that the temporary fix did not work on.

Thanks,

Nitish Khiria
Service Desk Supervisor & Client Support Specialist
Information Systems and Technology
University of Waterloo
Phone: (519) 888-4567, x32183

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