[Faccus] SERVICE ALERT - 2014-01-28 BES - Maintenance - BlackBerry Enterprise Service outage during upgrade - January 28th

etbain at uwaterloo.ca etbain at uwaterloo.ca
Mon Jan 20 12:17:22 EST 2014

Description:     BlackBerry Enterprise Service outage during upgrade - January 28th

Date: (YYYY-MM-DD)     2014-01-28

Start Time:              23:00

End Time:	03:00	

Impact:           All BB10 devices (Z10, Z30, Q10, Q5) connected to the BES server


Submitted By: etbain at uwaterloo.ca

Comment:        What is happening? 
IST will be upgrading the BlackBerry Enterprise Service 10 (BES10).

When is this happening? 
Tuesday, January 28 between 11 p.m. and 3 a.m.

How does this impact you? 
- If you use a Q5, Q10, Z10 or Z30 device activated on the University of Waterloo BES10 server, you may not be able to send or receive email on your device during maintenance window. 
- Any email received during the maintenance window that could not be delivered will be delivered to your device when the service resumes. 
- Any email messages that you compose and send on your device during the maintenance window may fail to send and may need to be sent again. 
- IST will send this notice to owners of devices affected by this outage.

Why is this being done? 
To make vendor-provided updates to the server software. This is a follow-up to the December 3rd upgrade which was rolled back when issues were encountered that IST and BlackBerry Technical Support were unable to resolve. Investigation after the rollback showed no apparent reason for the failure. In the event that this upgrade fails again we have a plan in place to roll back quickly.

Questions or concerns? 
Please contact the IST Service Desk, helpdesk at uwaterloo.ca or ext. 84357.

Notice Submitted:    Mon Jan 20 12:17:22 EST 2014

Note:   If you have any questions or concerns please contact the IST Help Desk at ext: 84357 or helpdesk at uwaterloo.ca

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