[Faccus] Update: BlackBerry Enterprise Service outage during upgrade - Dec 3

Natasha Jennings njennings at uwaterloo.ca
Wed Dec 4 13:28:32 EST 2013


Update: The BlackBerry Enterprise Service (BES) upgrade scheduled for December 3 was rolled back.

*         BES 10 services are now running on a virtual machine that was cloned from the physical server prior to the upgrade.

*         Email services resumed shortly after 4:30 a.m.



BlackBerry is investigating the cause of the failed upgrade and will report back to IST. A plan for moving forward with the upgrade over the next few weeks will be developed and new maintenance windows announced.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

From: Natasha Jennings
Sent: Tuesday, November 26, 2013 8:33 AM
To: isthd at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca
Subject: BlackBerry Enterprise Service outage during upgrade - Dec 3

What is happening? IST will be upgrading the BlackBerry Enterprise Service 10 (BES10).

When is this happening? Tuesday, December 3 between 11 p.m. and 3 a.m.

How does this impact you?

*       If you use a Q5, Q10, Z10 or Z30 device activated on the University of Waterloo BES10 server, you may not be able to send or receive email on your device during maintenance window.

*       Any email received during the maintenance window that could not be delivered will be delivered to your device when the service resumes.

*       Any email messages that you compose and send on your device during the maintenance window may fail to send and may need to be sent again.

Why is this being done? To make vendor-provided updates to the server software.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.

IST will send this message to device owners later today.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

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