[Faccus] Winter 2014 co-op training (Help Desks)

Nitish Khiria nitish.khiria at uwaterloo.ca
Thu Nov 28 13:56:45 EST 2013

Hello everyone,

As mentioned in the recent Help Desk initiatives meeting, we have planned a Winter 2014 co-op training for help desk staff. This training is scheduled for Friday January 3rd 9 am - 4 pm in MC 2060. Attached is a draft of this training schedule. If you are hiring a new co-op for Winter 2014 and are interested in sending them to this training, please:

1)     Move the start date for their employment to Friday January 3rd. The Registrar's start date for Winter 2014 co-ops is Monday January 6th. The training is scheduled on January 3rd to allow the co-ops to attend when there are no students on campus (as classes start on January 6th).

2)     Request access to WatIAM password resets and Bomgar (via RT) for your co-ops prior to them attending the training. This will help them follow along with the hands on training component.

3)     Please send me their full name, WatIAM user ID and email address before December 20th, 2013 confirming their attendance.

If you have any suggestions for sessions that might be beneficial to the campus IT helpdesk community, please let me know and I will be glad to discuss how we can add it to the schedule.

The Customer Service training for Winter 2014 is being coordinated by Lisa Tomalty as mentioned in her previous emails to this group. If you are interested in sending your staff to that training (it will be held on a different date than this training), please contact her directly at ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>.


Nitish Khiria
Service Desk Supervisor & Client Support Specialist
Information Systems and Technology
University of Waterloo
Phone: (519) 888-4567, x32183

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