[Faccus] FW: Interference from private routers and other sources affecting campus Wi-Fi service

Bruce Campbell bruce at uwaterloo.ca
Mon Nov 11 13:20:31 EST 2013


Some adjustments to the memo below, to specifically reference wireless printers and airport time capsules, based on feedback from UCIST and others.

Also expanded the last section on getting help and more info.

We hope to send this to faculty, staff, and grad students, sometime this week.


From: Bruce Campbell [mailto:bruce at uwaterloo.ca]
Sent: Monday, November 11, 2013 1:17 PM
To: Bruce Campbell
Subject: Interference from private routers and other sources affecting campus Wi-Fi service

[cid:istheader.gif]
To:

University of Waterloo Campus Community

From:

Bruce Campbell, Director, Technology Integrated Services (TIS)

Date:

November 11, 2013

Re:

Interference from private routers and other sources affecting campus Wi-Fi service

Background

The University has made major investments in upgrades and expansion of the campus Wi-Fi service (eduroam), a reflection of the importance of this service to students, faculty, and staff. The University makes a strong commitment in staff time and budget to ensure this service continues to meet the needs of the campus community.

Issues

We are experiencing problems with radio frequency interference from wireless routers, Wi-Fi Access Points (APs), wireless printers, and some other devices, installed in private offices or labs, to the extent that we cannot provide dependable Wi-Fi service near those areas.

How you can help

We request that anyone who has set up a wireless router or mobile hot spot in their office or lab disable this device, and use the University provided Wi-Fi service. If this service does not meet your needs, please contact me to discuss options for meeting your requirements in ways that do not disrupt Wi-Fi service for other users. We also request that anyone who has set up a wireless printer, AirPort Time Capsule, wireless projector, or similar device, disable the wireless feature and use a cable, to avoid disrupting Wi-Fi service for other users.

IST's role

In the coming months, staff from Information Systems & Technology (IST) will visit campus buildings with equipment to locate remaining devices which interfere with the campus Wi-Fi service. They will ask owners of this equipment to disconnect it, or to move to a technology which does not interfere with Wi-Fi. As always, our staff members are available to assist with a transition to non-interfering technology.

Additional Information and Obtaining Assistance

  *   For additional information, please see the University's wireless guidelines<https://strobe.uwaterloo.ca/~twiki/bin/view/ISTNS/WirelessGuidelines>
  *   For assistance using the University's Wi-Fi network, you may contact a Faculty Helpdesk<http://strobe.uwaterloo.ca/ist/services/index.php?service=74> or the CHIP<http://ist.uwaterloo.ca/cs/chip/>.
Bruce Campbell
Director, Technology Integrated Services
Information Systems and Technology
University of Waterloo
(519)888-4567 x38323
bruce.campbell at uwaterloo.ca<mailto:bruce.campbell at uwaterloo.ca>
https://twitter.com/BRUCECAMPBELL4
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