[Faccus] preparing memo to campus community on Wi-Fi interference

Bruce Campbell bruce at uwaterloo.ca
Wed Nov 6 13:19:26 EST 2013

I am planning to send the below memo to all faculty, staff, and grad students, next week.  It has been reviewed by CTSC. I will also discuss it at UCIST this Friday.

I thought I'd send it to a number of IT staff lists and others so you have some advance warning before the entire community receives the memo.  Questions welcome.

To:     University of Waterloo Campus Community
From:   Bruce Campbell, Director, Technology Integrated Services (TIS)
Date:   November 5, 2013
Re:     Interference from private routers and other sources affecting campus Wi-Fi service


The University has made major investments in upgrades and expansion of the campus Wi-Fi service (eduroam), a reflection of the importance of this service to students, faculty, and staff. The University makes a strong commitment in staff time and budget to ensure this service continues to meet the needs of the campus community.


We are experiencing problems with radio frequency interference from wireless routers, Wi-Fi Access Points (APs), and some other devices, installed in private offices or labs, to the extent that we cannot provide dependable Wi-Fi service near those areas.

How you can help

We request that anyone who has set up a wireless router or mobile hot spot in their office or lab disable this device, and use the University provided Wi-Fi service. If this service does not meet your needs, please contact me to discuss options for meeting your requirements in ways that do not disrupt Wi-Fi service for other users.

IST's role

In the coming months, staff from Information Systems & Technology (IST) will visit campus buildings with equipment to locate remaining devices which interfere with the campus Wi-Fi service. They will ask owners of this equipment to disconnect it, or to move to a technology which does not interfere with Wi-Fi. As always, our staff members are available to assist with a transition to non-interfering technology.
For additional information, please see the University's wireless guidelines<https://strobe.uwaterloo.ca/%7Etwiki/bin/view/ISTNS/WirelessGuidelines>.
Bruce Campbell
Director, Technology Integrated Services
Information Systems and Technology
University of Waterloo
(519)888-4567 x38323
bruce.campbell at uwaterloo.ca<mailto:bruce.campbell at uwaterloo.ca>

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