[Faccus] BlackBerry Enterprise Server (BES) upgrade

Natasha Jennings njennings at uwaterloo.ca
Wed Sep 25 09:38:21 EDT 2013

What is happening? IST will be upgrading the BlackBerry Enterprise Server (BES).

When is this happening? Tuesday, October 1  between 10 p.m. and midnight.

Why is this being done? IST is upgrading the BES from version 5.0.3 to 5.0.4 to ensure continued service to BlackBerry devices when upgrades to the Microsoft Exchange servers take place in the coming months.

How does this impact you? If you use an older model BlackBerry, such as a Curve, Torch or Bold that is activated on the University of Waterloo BlackBerry Enterprise Server, you will experience an outage during the upgrade process.

*        Clients will not be able to send or receive email or synchronize calendar events during the upgrade window.

*        Any email received during the upgrade will be delivered to your device after the upgrade is finished.

*        As usual, message timestamps on your BlackBerry will reflect the time of delivery to the device and will be different from the timestamps displayed on the server and in desktop email software.

*        Any email that you compose and send on your device during the upgrade will fail to send and may need to be sent again.

*        Clients with Q5, Q10, Z10, Z30 devices will not be affected by this outage.

Clients affected by the upgrade will receive a message from IST on their device this week, and a reminder on October 1.

Questions or concerns? Please contact the IST Helpdesk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.

Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951


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