[Faccus] FW: WEBINAR - 7 Habits of a Highly Successful Service Desk

Lisa Tomalty ltomalty at uwaterloo.ca
Mon Aug 26 14:17:56 EDT 2013


Hi all

This looks interesting …if anyone is able to view this, please let me know …

Lisa :)

--------------------------------------------------------------------------------
Lisa Tomalty
Information Systems & Technology/Arts Computing Office

MC 2052
University of Waterloo
Waterloo, Ontario, Canada
(519) 888-4567 X35873
ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

From: smarkan at uwaterloo.ca [mailto:smarkan at uwaterloo.ca]
Sent: Tuesday, August 20, 2013 12:57 PM
To: Lisa Tomalty
Subject: Fw: WEBINAR - 7 Habits of a Highly Successful Service Desk

This webinar may be of interest to the Helpdesk Initiatives group.

How has your summer been? Just away at training in Toronto but thought I'd pass this your way.
Sent from my BlackBerry device
________________________________
From: "Elizabeth Cholawsky, Citrix" <echolawsky at citrixonline.com<mailto:echolawsky at citrixonline.com>>
Date: Tue, 20 Aug 2013 10:26:25 -0500
To: <smarkan at uwaterloo.ca<mailto:smarkan at uwaterloo.ca>>
ReplyTo: <echolawsky at citrixonline.com<mailto:echolawsky at citrixonline.com>>
Subject: WEBINAR - 7 Habits of a Highly Successful Service Desk

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Service Desk Success!










Register for the complimentary webinar<http://go.citrixonline.com/trk?t=2&mid=NDAzLUFHRi05MjA6MTY2OTo2OTExOjIyMDI3OjA6NjgwMzo3OjEwMDYwMjE1OnNtYXJrYW5AdXdhdGVybG9vLmNh&&&http://lp.citrixonline.com/082813-NA-G2A-IT-WBR-L1?ID=70150000000ZHim&mkt_tok=3RkMMJWWfF9wsRogsq3IZKXonjHpfsX56%2BwrWaW3h4kz2EFye%2BLIHETpodcMSspiNq%2BTFAwTG5toziV8R7TFL81h3dMQUhPi>







Stephen,

Established best practices for service desks can seem complex and daunting (we're looking at you, ITIL). But as our recent e-book on Sensible Service Management<http://go.citrixonline.com/trk?t=2&mid=NDAzLUFHRi05MjA6MTY2OTo2OTExOjIyMDI3OjA6NjgwMzo3OjEwMDYwMjE1OnNtYXJrYW5AdXdhdGVybG9vLmNh&&&http://news.citrixonline.com/wp-content/uploads/2013/07/GoToAssist-Sensible-Service-Desk.pdf?mkt_tok=3RkMMJWWfF9wsRogsq3IZKXonjHpfsX56%2BwrWaW3h4kz2EFye%2BLIHETpodcMSspiNq%2BTFAwTG5toziV8R7TFL81h3dMQUhPi> shows, most basic service desk practices are simple.

Join Rob England, the e-book's author, and Dan Lee, senior product line director for GoToAssist, as they share the seven most effective habits required to create and maintain a highly successful service desk.










GoToAssist
Live Webinar

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REGISTER<http://go.citrixonline.com/trk?t=2&mid=NDAzLUFHRi05MjA6MTY2OTo2OTExOjIyMDI3OjA6NjgwMzo3OjEwMDYwMjE1OnNtYXJrYW5AdXdhdGVybG9vLmNh&&&http://lp.citrixonline.com/082813-NA-G2A-IT-WBR-L1?ID=70150000000ZHim&mkt_tok=3RkMMJWWfF9wsRogsq3IZKXonjHpfsX56%2BwrWaW3h4kz2EFye%2BLIHETpodcMSspiNq%2BTFAwTG5toziV8R7TFL81h3dMQUhPi>

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Topic: 7 Habits of a Highly Successful Service Desk

Date: Wednesday, August 28
Time: 11 AM PDT / 2 PM EDT
Duration: 1 Hour

Speakers:
Rob England, Two Hills Group and Dan Lee, Citrix

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Rob England






Join this live webinar to learn:

  *   7 habits to employ in your service desk
  *   Tips to meet today’s service desk challenges
  *   Advantages of an integrated, streamlined tool set
  *   And more...





Reserve your complimentary seat<http://go.citrixonline.com/trk?t=2&mid=NDAzLUFHRi05MjA6MTY2OTo2OTExOjIyMDI3OjA6NjgwMzo3OjEwMDYwMjE1OnNtYXJrYW5AdXdhdGVybG9vLmNh&&&http://lp.citrixonline.com/082813-NA-G2A-IT-WBR-L1?ID=70150000000ZHim&mkt_tok=3RkMMJWWfF9wsRogsq3IZKXonjHpfsX56%2BwrWaW3h4kz2EFye%2BLIHETpodcMSspiNq%2BTFAwTG5toziV8R7TFL81h3dMQUhPi>






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Interested, but can’t attend? Register anyway and we’ll send you the recording.

Please forward this to colleagues who might be interested.

Best regards,
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Elizabeth Cholawsky
VP & GM, IT Support Line of Business, Citrix






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