[Faccus] Update: Issue with live WCMS websites

Natasha Jennings njennings at uwaterloo.ca
Thu Aug 22 12:01:25 EDT 2013


Update: Server issues have been resolved. Sites should load more quickly and users should be able to login and make changes to their sites.

What you need to do now:


1.      If you edited or made changes to a piece of content earlier this week (but not today), that piece of content should be displaying as desired.

2.      If you edited or made changes to a piece of content today (but not earlier this week), that piece of content should be displaying as desired.

3.      If you edited or made changes to a piece of content earlier this week AND today, that piece of content should be reviewed, and re-saved, even if the correct content is displaying.


Issues or concerns? Please report any issues or concerns as soon as possible to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca>.

Please share this information with any colleagues who may be working on, or have access to, your WCMS site.

We apologize for this inconvenience.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

From: Natasha Jennings
Sent: Thursday, August 22, 2013 10:56 AM
To: isthd at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; UWweb at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca
Cc: Aaron Miller (a2miller at uwaterloo.ca); Kirsty Budd; Jonathan Woodcock (jonathan.woodcock at uwaterloo.ca)
Subject: Update: Issue with live WCMS websites

Update: Content changes/edits made to live WCMS websites over the last 3 days are not currently displaying. Every effort will be made to recover content changes made this week. However, edits made today may not be recoverable.

What should I do? Please log out of and do not attempt to access your WCMS site (even if you have not experienced any issues as a result of the server problem identified this morning).

Please share this information with any colleagues who may be working on, or have access to, your WCMS site.

We apologize for any inconvenience this may be causing. Thank you for your continued patience.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

From: Natasha Jennings
Sent: Thursday, August 22, 2013 10:03 AM
To: isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>; admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>; UWweb at lists.uwaterloo.ca<mailto:UWweb at lists.uwaterloo.ca>
Cc: Aaron Miller (a2miller at uwaterloo.ca<mailto:a2miller at uwaterloo.ca>); Kirsty Budd; Jonathan Woodcock (jonathan.woodcock at uwaterloo.ca<mailto:jonathan.woodcock at uwaterloo.ca>)
Subject: Issue with live WCMS websites

What is happening? We are experiencing server issues that are impacting live WCMS websites (i.e. https://uwaterloo.ca/site-name). IST is investigating and working to resolve the issue.

How does this impact me? Websites may be slow to load or you may have difficulty logging in to your site. If this is the case, please do not attempt to access the site. Report the issue, including your site URL, using Request Tracker.

Issue or concern? Please report any issues or concerns as soon as possible to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca>.

Please share this information with any colleagues who may be working on, or have access to, your WCMS site.

Thank you for your patience.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

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