[Faccus] Update: Authentication issue

Natasha Jennings njennings at uwaterloo.ca
Wed Aug 7 12:20:57 EDT 2013


Update: This issue has been resolved.

Next steps: Some servers may require the DNS cache be cleared. IT technicians can clear the server DNS cache as necessary (i.e. before the regular timeout period is reached).

How does this impact you? Please report any persisting issues to your faculty or area IT computing representative or contact the IST Helpdesk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.



Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

From: Natasha Jennings
Sent: Wednesday, August 07, 2013 11:09 AM
To: isthd at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca
Cc: Aaron Miller (a2miller at uwaterloo.ca); Kirsty Budd; Jonathan Woodcock (jonathan.woodcock at uwaterloo.ca)
Subject: Authentication issue

What is happening? We are currently experiencing an issue with authentication (logging in to a service or system).

How does this impact you? Users have reported issues accessing services or systems that require authentication i.e. SharePoint and network drives (R:drive and N:drive).

What is being done? IST is investigating the problem and is working with Microsoft to resolve the issue.

Questions or concerns? Please contact the IST Helpdesk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.

We appreciate your patience as we work towards a solution.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

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