[Faccus] Update: Wireless connection issue for Mac users

Natasha Jennings njennings at uwaterloo.ca
Tue Jul 23 11:23:41 EDT 2013


Update: The connection issue identified yesterday is isolated to Apple MacBooks. IST continues to work with Apple and Aruba to resolve this issue.

Current workaround: IST has made the current workaround<https://ist.uwaterloo.ca/cs/wireless-eduroam/Macbook-connection-problems.html> available to users.

Questions or concerns? Contact the IST Helpdesk at helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

From: Natasha Jennings
Sent: Monday, July 22, 2013 3:52 PM
To: isthd at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca
Subject: Wireless connection issue for Mac users

What is happening? Mac users may be experiencing issues connecting to the wireless network as a result of maintenance performed July 21.

What you need to do? Mac users should contact the IST Helpdesk at helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357 for a temporary solution.

IST Network Services is working with Apple and Aruba to resolve this issue.

Thank you.


Natasha Jennings
IST Communications Officer
njennings at uwaterloo.ca<mailto:njennings at uwaterloo.ca>
519-888-4567 ext. 37951

[IST_email]<ist.uwaterloo.ca>

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