[Faccus] RT Investigation Project recommendation

Lisa Tomalty ltomalty at uwaterloo.ca
Fri Jul 5 16:46:16 EDT 2013

Hello FACCUS members,

The RT Investigation Project has concluded. The final recommendation of the project team is to implement Best Practical's Request Tracker version 4 (RT4).

RT4 has many new features that we would like to take advantage of and fulfills the requirements identified in the RT Investigation Project.

More details are available on the RT Investigation Project web site (https://uwaterloo.ca/it-service-asset-management/rt-investigation-project)<https://uwaterloo.ca/it-service-asset-management/rt-investigation-project>.

A huge thank you goes out to the project team and all others who contributed.

Lisa :)

Lisa Tomalty
Information Systems & Technology/Arts Computing Office

MC 2052/PAS 2023
University of Waterloo
Waterloo, Ontario, Canada
(519) 888-4567 X35873
ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

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