[Faccus] FW: HD initiatives mission statement

Lisa Tomalty ltomalty at uwaterloo.ca
Mon May 27 09:59:12 EDT 2013


Thanks for the feedback Terry and Cheryl

I've revised it as follows (I like the word 'clients' instead of 'users' but will go with what the Strategic plan is using ...)

The mission of the Helpdesk Initiatives group is to work together on initiatives to enable all IT Helpdesks on campus to improve service to users. This could include: documentation, communication, marketing, tools and solutions, training, and service processes.

Lisa :)



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Lisa Tomalty
Information Systems & Technology/Arts Computing Office

MC 2052/PAS 2023
University of Waterloo
Waterloo, Ontario, Canada
(519) 888-4567 X35873
ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

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