[Faccus] HD initiatives mission statement

Terry O. Stewart stewart at uwaterloo.ca
Fri May 24 16:07:46 EDT 2013

Hi Lisa.  The mission has the right flavour but it's wordy.  Here's a suggestion (just a suggestion):

The mission of the Helpdesk Initiatives group is to work together to enable all IT Helpdesks on campus to improve service to users. This could include: documentation, communication and marketing, tools and solutions, training, service processes, etc.

The "together" and "enable" align with the vision statement of IT Stratplan.  "Improving service to users" aligns with a number of Strategic Objectives from the IT Stratplan -  particularly "empower users and optimize their experience (U1) and "build collaborative relationships with our users and each other (OC4).  I believe we are back to calling the people we help "users". :)

From: faccus-bounces at lists.uwaterloo.ca [mailto:faccus-bounces at lists.uwaterloo.ca] On Behalf Of Lisa Tomalty
Sent: May-24-13 11:22 AM
To: faccus at lists.uwaterloo.ca
Subject: [Faccus] HD initiatives mission statement

Hi all,

Please send me any feedback you have on this mission statement for the HD Initiatives group:

o   The Helpdesk Initiatives group is intended to enable all IT Helpdesks on campus to collaborate on initiatives to improve the overall service of IT helpdesks on campus. This could include collaborating and sharing in areas of: documentation,  marketing, IT tools and solutions, training (customer service and technical), service processes, and collaboration tools (e.g. chat, request tracking, etc.). The Helpdesk Initiatives group is a sub group of FACCUS and is aligned with the purpose of FACCUS.

Thank you and happy weekend!
Lisa :)

Lisa Tomalty
Information Systems & Technology/Arts Computing Office

MC 2052/PAS 2023
University of Waterloo
Waterloo, Ontario, Canada
(519) 888-4567 X35873
ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

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