[Faccus] HD initiatives mission statement

Lisa Tomalty ltomalty at uwaterloo.ca
Fri May 24 11:22:08 EDT 2013

Hi all,

Please send me any feedback you have on this mission statement for the HD Initiatives group:

o   The Helpdesk Initiatives group is intended to enable all IT Helpdesks on campus to collaborate on initiatives to improve the overall service of IT helpdesks on campus. This could include collaborating and sharing in areas of: documentation,  marketing, IT tools and solutions, training (customer service and technical), service processes, and collaboration tools (e.g. chat, request tracking, etc.). The Helpdesk Initiatives group is a sub group of FACCUS and is aligned with the purpose of FACCUS.

Thank you and happy weekend!
Lisa :)

Lisa Tomalty
Information Systems & Technology/Arts Computing Office

MC 2052/PAS 2023
University of Waterloo
Waterloo, Ontario, Canada
(519) 888-4567 X35873
ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

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