[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Wed Feb 27 15:06:19 EST 2013

Topic:     ITSAM (Request Tracking, Asset Management, IT Best Practices) Program Update
Date:      Friday March 1, 2013
Time:      9:00 am to 9:45 am
Room:      MC 2009
Speakers:  Dawn Keenan, Lisa Tomalty

The IT Service and Asset Management program (ITSAM) is a program that is expected to provide the uWaterloo IT community with some common tools and recommended practices to assist technical staff to work better within their departments and collaborate across campus. This program will recommend a service request tracking system, implement a campus-wide system for managing computing-related assets, and recommend best practices for providing technical support at all levels.

Dawn Keenan and Lisa Tomalty will provide updates on the Asset Management project and the Request Tracking project as well as an introduction to the IT Best Practices project. ITSAM site: https://uwaterloo.ca/it-service-asset-management/.

This seminar will not be webcasted/recorded.

Bob Hicks<http://ist.uwaterloo.ca/as/directors/bobhicks.html>
Director, Client Services
Information Systems and Technology
MC 2010
(519) 888-4567, x32194

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