[Faccus] Symantec Upgrade Home/User-Managed PCs

Tim Farrell tim at uwaterloo.ca
Thu Jan 3 14:29:27 EST 2013

On Monday, January 7, 2013 IST will begin advertising a new Symantec Endpoint Protection client (ver. 12.1.2015.2015 32bit and 64bit) for UW Faculty/Staff home or user-managed Windows machines.  The Faculty/Staff, home/user-managed client emanating from the IST Download site and features an auto-update option. PCs checking into the campus SEP servers for their antivirus definitions will detect over the next few days that there is a new SEP client version. A pop-up window will inform the user that the SEP client is ready to download and install the new version. The pop-up will also include a message instructing users that they can confirm this action with the IST homepage Notice Board. The SEP upgrade item on the IST Notice Board is readable outside of UW. Once the upgrade has occurred a reboot will be requested which the user can temporarily defer.

More information about this upgrade can be found on the IST Notice Board. The UW Symantec Endpoint Protection web page http://windows.uwaterloo.ca/security/sep/sep.asp contains technical notes describing some known problems and solutions including how to trouble-shoot unsuccessful upgrades.

Tim Farrell
Information Systems and Technology, MC-1036, University of Waterloo.
Waterloo, Ontario, Canada N2L 3G1 * 519-888-4567 X35189

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