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Mon Oct 29 21:31:58 EDT 2012


, 2013, the LEARN support team practiced their LEARN Disruption Communicati=
ons Plan ... unintentionally. This 3-day crisis, and our users, assisted us=
 greatly in pointing out areas for improvement! IST now has a Communication=
s Officer, Natasha Jennings, who will set the stage for the talk by giving =
an overview of her role in communications planning and of communications to=
ols. Daspina and Andrea will talk about LEARN communications, including wha=
t we added and adjusted during the outage.
We'll also touch upon our evolving contingency plan for instructors and stu=
dents, and campus guidelines being written to suggest how instructors shoul=
d deal with course activities that depend upon the online environment.

We'll be happy to hear from attendees about holes your see in our plan, how=
 it affects you, or could help you, in your roles, and whether you have com=
munications plans for disruptions for your service areas.

Please note that this seminar will be webcasted and recorded<http://tcs.uwa=
terloo.ca/>. Click on the graphic that is labeled with IST Friday morning s=
eminar...the one with the red dot. At this time the live webcast is in wind=
ows media format only. The archived events are in WMV and Flash.
********************************
Bob Hicks<http://ist.uwaterloo.ca/as/directors/bobhicks.html>
Director, Client Services
Information Systems and Technology
MC 2010
(519) 888-4567, x32194


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<p class=3D"MsoNormal"><b><span lang=3D"EN-CA" style=3D"font-size:12.0pt;fo=
nt-family:&quot;Courier New&quot;">Topic:</span></b><span lang=3D"EN-CA" st=
yle=3D"font-size:12.0pt;font-family:&quot;Courier New&quot;">&nbsp;&nbsp;&n=
bsp;&nbsp;
</span><span style=3D"font-size:12.0pt;font-family:&quot;Courier New&quot;"=
>Using a Crisis to Update Your Communication Plan<o:p></o:p></span></p>
<p class=3D"MsoNormal"><b><span lang=3D"EN-CA" style=3D"font-size:12.0pt;fo=
nt-family:&quot;Courier New&quot;">Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;</span></b><span lang=3D"EN-CA" style=3D"font-size:12.0pt;font-family:&quo=
t;Courier New&quot;">Friday June 14, 2013</span><span style=3D"font-size:12=
.0pt;font-family:&quot;Courier New&quot;"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><b><span lang=3D"EN-CA" style=3D"font-size:12.0pt;fo=
nt-family:&quot;Courier New&quot;">Time:</span></b><span lang=3D"EN-CA" sty=
le=3D"font-size:12.0pt;font-family:&quot;Courier New&quot;">&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp; 9:00 am &#8211; 9:45 am</span><span style=3D"font-size:12.0=
pt;font-family:&quot;Courier New&quot;"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><b><span lang=3D"EN-CA" style=3D"font-size:12.0pt;fo=
nt-family:&quot;Courier New&quot;">Room:</span></b><span lang=3D"EN-CA" sty=
le=3D"font-size:12.0pt;font-family:&quot;Courier New&quot;">&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp; MC 2009
<b><o:p></o:p></b></span></p>
<p class=3D"MsoNormal"><b><span lang=3D"EN-CA" style=3D"font-size:12.0pt;fo=
nt-family:&quot;Courier New&quot;">Speakers:&nbsp;
</span></b><span lang=3D"EN-CA" style=3D"font-size:12.0pt;font-family:&quot=
;Courier New&quot;">Daspina Fefekos, Natasha Jennings, Andrea Chappell<o:p>=
</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-CA" style=3D"font-size:12.0pt;font-=
family:&quot;Courier New&quot;"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">From the afternoon of Tuesday, Janua=
ry 29th to noon on Friday, February 1st, 2013, the LEARN support team pract=
iced their LEARN Disruption Communications Plan ... unintentionally.
 This 3-day crisis, and our users, assisted us greatly in pointing out area=
s for improvement! IST now has a Communications Officer, Natasha Jennings, =
who will set the stage for the talk by giving an overview of her role in co=
mmunications planning and of communications
 tools. Daspina and Andrea will talk about LEARN communications, including =
what we added and adjusted during the outage.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">We'll also touch upon our evolving c=
ontingency plan for instructors and students, and campus guidelines being w=
ritten to suggest how instructors should deal with course
 activities that depend upon the online environment.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">We'll be happy to hear from attendee=
s about holes your see in our plan, how it affects you, or could help you, =
in your roles, and whether you have communications plans
 for disruptions for your service areas.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-s=
ize:12.0pt;font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Pleas=
e note that this seminar will be
<a href=3D"http://tcs.uwaterloo.ca/"><span style=3D"color:windowtext">webca=
sted and recorded</span></a>. Click on the graphic that is labeled with IST=
 Friday morning seminar&#8230;the one with the red dot. At this time the li=
ve webcast is in windows media format only.
 The archived events are in WMV and Flash.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">********************************<o:p=
></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;"><a href=3D"http://ist.uwaterloo.ca/a=
s/directors/bobhicks.html">Bob Hicks</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">Director, Client Services
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">Information Systems and Technology<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">MC 2010<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;">(519) 888-4567, x32194<o:p></o:p></s=
pan></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
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