[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Mon Nov 12 15:17:00 EST 2012

Topic:     What is ITIL?
Date:      Friday November 16, 2012
Time:      9:00 am to 9:45 am
Room:      MC 2009
Speaker:   Lisa Tomalty

ITIL is a customer focused framework of 'suggestions for managing IT services'. If you haven't already heard about ITIL, you will likely be hearing more about it in the near future at Waterloo, so come on out for this session and learn about ITIL.

Bob Hicks
Director, Client Services
Information Systems and Technology
University of Waterloo
Waterloo, Ontario N2L 3G1
Office: Math and Computer Building, Room 2010
Phone: (519) 888-4567, x32194
Fax: (519) 888-4331
Email: bjhicks at uwaterloo.ca

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