[Faccus] Update: blocked Hotmail email accounts

Pat Lafranier pllafranier at uwaterloo.ca
Tue Oct 23 09:08:17 EDT 2012


In case you haven't been checking the IST Notice Board<http://ist.uwaterloo.ca/ist_notice_board_special_cases/hotmail_blocking_email.html> about the blocked email issue, here's the latest information:
Update Sun Oct 21 - received a report that University of Illinois has blocked uwaterloo.ca email. IST investigating.
Update Mon Oct 22 10:40am - a third-party blocking service is causing institutions that subscribe to this service to block uwaterloo.ca email. IST is trying to resolve the issue and appreciates your patience.
Pat
From: Pat Lafranier
Sent: Thursday, October 18, 2012 10:26 AM
To: 'isthd at lists.uwaterloo.ca'; 'faccus at lists.uwaterloo.ca' (faccus at lists.uwaterloo.ca); admin-support at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca
Cc: Brandon Sweet (bbgsweet at uwaterloo.ca); Aaron Miller; Kirsty Budd
Subject: re: Update: blocked Hotmail email accounts

My apologies, the date should read...
Update Wed Oct 17 9:50pm - we received information from Microsoft that emails from Waterloo would no longer be blocked by Hotmail servers. The complete effect is not immediate (takes 24-48 hours), but early indications show some email is now getting delivered.

From: Pat Lafranier
Sent: Thursday, October 18, 2012 9:27 AM
To: 'isthd at lists.uwaterloo.ca'; 'faccus at lists.uwaterloo.ca' (faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>); admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>
Cc: Brandon Sweet (bbgsweet at uwaterloo.ca<mailto:bbgsweet at uwaterloo.ca>); Aaron Miller; Kirsty Budd
Subject: Update: blocked Hotmail email accounts

Update Tues Oct 16 9:50pm - IST received information from Microsoft that emails from Waterloo would no longer be blocked by Hotmail servers. The complete effect is not immediate (takes 24-48 hours), but early indications show some email is now getting delivered.
From: Pat Lafranier
Sent: Tuesday, October 16, 2012 4:02 PM
To: 'isthd at lists.uwaterloo.ca'; 'faccus at lists.uwaterloo.ca' (faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>); admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>
Cc: 'bulletin at uwaterloo.ca' (bulletin at uwaterloo.ca<mailto:bulletin at uwaterloo.ca>); Aaron Miller
Subject: Update: blocked Hotmail email accounts

Unfortunately, this issue is still ongoing and does include Apple's me.com email service too.
We do have a webpage on how to remove forwarding<http://ist.uwaterloo.ca/istweb/change-email-forwarding.html> (thanks ACO!) in case someone needs this information.
Pat Lafranier, IST

From: Pat Lafranier
Sent: Monday, October 15, 2012 9:25 AM
To: 'isthd at lists.uwaterloo.ca'; 'faccus at lists.uwaterloo.ca' (faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>); admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>
Cc: 'bulletin at uwaterloo.ca' (bulletin at uwaterloo.ca<mailto:bulletin at uwaterloo.ca>); Aaron Miller
Subject: blocked Hotmail email accounts

Please note we are experiencing an issue with blocked Hotmail email accounts (includes live.com and msn.com).
With thanks to Dawn Keenan, ACO ...
The UW email servers are on Hotmail's blocked senders list because several people at UW have had their computer accounts broken into after they responded to "phishing" email designed to encourage them to give their
userid/password credentials to non-UW entities. These compromised accounts have been used to send a lot of spam and some external email providers like Hotmail have automatically blocked *all* email from UW servers because of the amount of spam sent from a few stolen accounts. The Hotmail service is particularly quick to block suspected spam ISPs, so students who choose to use a Hotmail account rather than the Mailservices account provided to all students are especially vulnerable to missing email sent to their official userid at uwaterloo.ca<mailto:userid at uwaterloo.ca> address.

Staff in IST are working to fix the blacklisting and spamming, and to implement measures to shut down misused accounts faster.

If there is information that needs to get out to all students, for now your best bet is to use the messaging system in Learn and announcements in lectures and tutorials. Messages which have been rejected by Hotmail are not automatically resent when the block is removed.

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