[Faccus] Fw: [ist-mgmt] PHY server room power outage

Bob Hicks bjhicks at uwaterloo.ca
Thu Jul 26 08:03:59 EDT 2012


----- Original Message -----
From: Martin Timmerman [mailto:mtimm at uwaterloo.ca]
Sent: Thursday, July 26, 2012 08:01 AM
To: Dave Wallace
Cc: IST Management <ist-mgmt at lists.uwaterloo.ca>; CSS Staff <ist-css at lists.uwaterloo.ca>; IST Helpdesk
Subject: Re: [ist-mgmt] PHY server room power outage

The CAS service is now operational. It was configured to use a 
round-robin DNS setup. That means sometimes it worked (when connecting 
to a server in MC) and sometimes it failed (when trying to connect to a 
server in PHY). We changed the configuration to get it working by 7:50am.

UW Plant Operations is on site and they tried to restart electrical 
power without success. I am told they are now waiting for parts and/or 
repair personnel.

There are also network outages related to areas in that proximity, 
affecting all Science and Optometry users.

On 26-Jul-2012 7:53 AM, Dave Wallace wrote:
> Thanks for the update Martin.  A few questions:
> - Any idea as to what happened and how long the power will be out?
> - Do they have a DR or BCP plan?
> - Are we assisting them with the recovery?
> Thanks, Dave
> Dave Wallace
> Chief Information Officer
> Information Systems and Technology
> University of Waterloo
> 519-888-4800
> 519-725-2052 (fax)
> -----Original Message-----
> From: ist-mgmt-bounces at lists.uwaterloo.ca [mailto:ist-mgmt-bounces at lists.uwaterloo.ca] On Behalf Of Martin Timmerman
> Sent: Thursday, July 26, 2012 7:51 AM
> To: IST Management
> Cc: CSS Staff
> Subject: [ist-mgmt] PHY server room power outage
> The Sharcnet server room in PHY is without power.
> The CAS service (login authentication for a variety of services, the most important of which is LEARN) is affected. That service is split between MC and PHY site.
> Some development servers hosted in PHY are also down.
> More info as it becomes available.
> Martin

More information about the Faccus mailing list