[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Tue May 29 09:34:07 EDT 2012

Topic:      Campus IT Helpdesk Panel Discussion
Date:       Friday June 1, 2012
Time:       9:00 am to 9:45 am
Room:       MC 2009
Panel:      Steve Carr, Cheryl Skingley, Lori Suess, Peggy Day, Lisa Tomalty, Stephen Markan,
            Mary Burden, Lowell Williamson
Moderator:  Tim Farrell

A continuation of the discussion started at the WatITis 2011 conference, helpdesks from around campus will continue the discussion of practices, procedures, technologies and workflow that is used in their respective areas. This will be an interactive panel discussion of the issues that face helpdesks and in turn how ultimately problems are resolved.

May and June seminars<http://ist.uwaterloo.ca/istweb/profdev/profdev.html>

Bob Hicks
Director, Client Services
Information Systems and Technology
University of Waterloo
Waterloo, Ontario N2L 3G1
Office: Math and Computer Building, Room 2010
Phone: (519) 888-4567, x32194
Fax: (519) 888-4331
Email: bjhicks at uwaterloo.ca

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