[Faccus] problems accessing LEARN (D2L) - following up with D2L

Andrea Chappell chappell at uwaterloo.ca
Thu Apr 19 14:50:34 EDT 2012

Hello again,
We heard D2L is replacing a core networking switch, and expects the 
access problem to be solved by 5:30pm.

Those of you who sent email to instructors may wish to send them this 
update, with apologies it is so hot on the heels of the one I just asked 
you to send! I think more information is better than none in this case.

I will email again only to provide an updated estimate if the repair 
time has changed, or to indicate the system is restored.

On 4/19/2012 2:14 PM, Andrea Chappell wrote:
> Hello all,
> D2L's email facility is slow in sending so we are getting their 
> updates in a rather delayed manner. We have been on the phone too, but 
> we don't know much more than the updates tell us. The problem is with 
> networking at the site. It appears to have started at 11:35am today. 
> They have people working on it. That's as much as we know, and have no 
> estimate as yet as to a resolution time. I'll send more news as we 
> receive any significant updates.
> We posted the announcement to LEARN, but that's not particularly 
> effective since many people are not able to access it, or receive 
> errors when they do. We are not able to effect a "redirect" because we 
> do not control the site. We have recommended to D2L support that if 
> the outage is to continue, if they can put in place a redirect, do so, 
> and that page would indicate to people that the site is down.
> Andrea
> On 4/19/2012 1:28 PM, Andrea Chappell wrote:
>> Hello,
>> You may be hearing from your constituents of a problem on LEARN this 
>> afternoon. While you can eventually get to the system, it is very 
>> (unusably) slow. I have not yet managed to post an announcement, but 
>> the text of what I will put up is copied below. We will follow up 
>> with another message when we know more, or when it seems resolved. We 
>> are not the only ones affected, as Laurier seems to have problems, 
>> and the D2L site itself seems to be unavailable. Not good news.
>> "LEARN is experiencing very slow response because of problems at the 
>> hosting facility. We are awaiting an explanation and a resolution 
>> from Desire2Learn. We apologize for this inconvenience and have 
>> raised the problem of multiple recent outages with them."
>> Andrea

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