[Faccus] problems accessing LEARN (D2L) - following up with D2L

Andrea Chappell chappell at uwaterloo.ca
Thu Apr 19 14:14:55 EDT 2012

Hello all,
D2L's email facility is slow in sending so we are getting their updates 
in a rather delayed manner. We have been on the phone too, but we don't 
know much more than the updates tell us. The problem is with networking 
at the site. It appears to have started at 11:35am today. They have 
people working on it. That's as much as we know, and have no estimate as 
yet as to a resolution time. I'll send more news as we receive any 
significant updates.

We posted the announcement to LEARN, but that's not particularly 
effective since many people are not able to access it, or receive errors 
when they do. We are not able to effect a "redirect" because we do not 
control the site. We have recommended to D2L support that if the outage 
is to continue, if they can put in place a redirect, do so, and that 
page would indicate to people that the site is down.

On 4/19/2012 1:28 PM, Andrea Chappell wrote:
> Hello,
> You may be hearing from your constituents of a problem on LEARN this 
> afternoon. While you can eventually get to the system, it is very 
> (unusably) slow. I have not yet managed to post an announcement, but 
> the text of what I will put up is copied below. We will follow up with 
> another message when we know more, or when it seems resolved. We are 
> not the only ones affected, as Laurier seems to have problems, and the 
> D2L site itself seems to be unavailable. Not good news.
> "LEARN is experiencing very slow response because of problems at the 
> hosting facility. We are awaiting an explanation and a resolution from 
> Desire2Learn. We apologize for this inconvenience and have raised the 
> problem of multiple recent outages with them."
> Andrea

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