[Faccus] Problems with Waterloo LEARN (Desire2Learn learning management system) since at least 11:15PM last night

Andrea Chappell chappell at uwaterloo.ca
Thu Apr 5 13:33:54 EDT 2012


My apologies for the extra message. While LEARN is up and you can get to 
the login page, we're having problems logging in. I hope to have an 
update very soon. Please hold off sending this message elsewhere or 
changing bulletins!
Thanks,
Andrea

On 4/5/2012 1:29 PM, Andrea Chappell wrote:
> Hello,
> LEARN is now back in service.
> Andrea**
>
> On 4/5/2012 12:03 PM, Andrea Chappell wrote:
>> Hello,
>> An* update at 11:00* provides the following information.
>> "Based upon the scans and file checks that are required to complete, 
>> the current estimated uptime is within the next 3-4 hours. We will 
>> provide more definite updates as they become available."
>>
>> Note that going to http://learn.uwaterloo.ca now gives a message that 
>> the system is unavailable, as we requested.
>>
>> Based on these estimates, we may see the system return between 2:00pm 
>> and 3:00pm, but I'm not sure how solid that is. Again, I'll send an 
>> email if there is, including that it is back up.
>> Andrea
>>
>> On 4/5/2012 8:47 AM, Andrea Chappell wrote:
>>> Hello,
>>> We received notices during the night that a file server problem on 
>>> the D2L hosting site caused problems with our (and other) D2L 
>>> services. While LEARN may be available at times, there are errors at 
>>> login at times and in accessing services once logged in.
>>>
>>> D2L's last message, at 8:19AM, indicated the failed disk had been 
>>> rebuilt, but that other issues associated with it have been found so 
>>> they continue to work on it. I have a message in to them as to 
>>> whether it makes sense to make the whole LEARN site unavailable 
>>> (with a message!), rather than have it sometimes there, sometimes 
>>> not, with errors.
>>>
>>> I'll send another message once we know things are resolved.
>>> Andrea
>>
>



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