[Faccus] Problems with Waterloo LEARN (Desire2Learn learning management system) since at least 11:15PM last night

Andrea Chappell chappell at uwaterloo.ca
Thu Apr 5 13:29:18 EDT 2012


Hello,
LEARN is now back in service.
Andrea**

On 4/5/2012 12:03 PM, Andrea Chappell wrote:
> Hello,
> An* update at 11:00* provides the following information.
> "Based upon the scans and file checks that are required to complete, 
> the current estimated uptime is within the next 3-4 hours. We will 
> provide more definite updates as they become available."
>
> Note that going to http://learn.uwaterloo.ca now gives a message that 
> the system is unavailable, as we requested.
>
> Based on these estimates, we may see the system return between 2:00pm 
> and 3:00pm, but I'm not sure how solid that is. Again, I'll send an 
> email if there is, including that it is back up.
> Andrea
>
> On 4/5/2012 8:47 AM, Andrea Chappell wrote:
>> Hello,
>> We received notices during the night that a file server problem on 
>> the D2L hosting site caused problems with our (and other) D2L 
>> services. While LEARN may be available at times, there are errors at 
>> login at times and in accessing services once logged in.
>>
>> D2L's last message, at 8:19AM, indicated the failed disk had been 
>> rebuilt, but that other issues associated with it have been found so 
>> they continue to work on it. I have a message in to them as to 
>> whether it makes sense to make the whole LEARN site unavailable (with 
>> a message!), rather than have it sometimes there, sometimes not, with 
>> errors.
>>
>> I'll send another message once we know things are resolved.
>> Andrea
>



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