[Faccus] email: CORRECTED: Changes needed on your mobile device(s) - April 10th

Pat Lafranier pllafranier at uwaterloo.ca
Wed Apr 4 12:39:31 EDT 2012


This 'CORRECTED' email was sent at noon today to some mobile device users on campus after a problem with the first sent email.  

Sorry if you are fielding questions in your area :-(

Client Services

-----Sample of Original Message. Devices listed will vary with each user -----
From: IST Helpdesk 
Sent: Wednesday, April 04, 2012 12:06 PM
To: Trevor Bain
Subject: CORRECTED: Changes needed on your mobile device(s) - April 10th

The email sent to you earlier contained incorrect information. Our apologies.
Below is the email you were meant to receive.

Our records over the last 30 days indicate the following mobile devices have connected to your University of Waterloo Exchange/Connect account:
	Android -  - Android/4.0.3-EAS-1.3
	iPod -  - Apple-iPod2C1/801.400
	Palm -  - Palm/1.0.1
	WP - ETB's Lumia 710 - MSFT-WP/7.10.8107

On the evening of April 10th, IST will be making changes on the Connect email/calendar system that will require you to change settings on the devices listed above in order for synchronization of your email and calendar to continue.

After 10pm on the evening of April 10th, the account settings on the above devices will need to updated with the domain set to 'NEXUS' instead of the current domain 'ADS'. Do NOT make this change before this time or synchronization will fail.

If you need information on how to change the appropriate settings, instructions can be found in the 'Connect to use Nexus for authentication Apr 10th evening' notice on the IST website
(ist.uwaterloo.ca) or you can contact the IST CHIP in MC 1052.

Another email will be sent on April 10th to remind you of this change.

If you have any questions or concerns, please contact your local/department computing support unit or the IST CHIP.

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