[Faccus] FW: Symantec Client Continually Download Data from Server

Tim Farrell tim at uwaterloo.ca
Wed Jul 13 11:06:10 EDT 2011

A problem has been identified where workstations are constantly downloading data from the Symantec server. Home clients may notice a dramatic bandwidth increase from their Internet Service Provider. The Symantec Endpoint Protection client is attempting to download and install a newer version of the SEP client. If there is already something in the SEP "Download" directory the install will abort and the process repeat. Solution: To correct this problem go to your Symantec Endpoint Protection folder in C:\Program Files. (Symantec installs under different directory names in C:\ Program Files so it may be C:\Program Files\Symantec\Symantec Endpoint Protection or C:\Program Files\Symantec AntiVirus.) Delete the contents of the "Download" folder. A symptom of this problem may be that the SEP client is not at the current version 11.0.6300.803.

Thanks to Bill Eickmeier of Psychology for reporting this issue.

Tim Farrell
Information Systems and Technology, MC-1036, University of Waterloo.
Waterloo, Ontario, Canada N2L 3G1 * 519-888-4567 X35189

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