[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Tue Sep 21 08:52:13 EDT 2010

Topic:     Telephone Services
Date:      Friday September 24
Time:      9:00 am - 9:45 am
Room:      MC 2009
Speaker:   Joe Allen, Manager Telephone Services, IST

We use many services without the need to understand the underlying infrastructure. For telephone systems this is a little different because a lack of understanding may impact your costs and how you do business. With this in mind, Joe will cover some of the many systems supported by his team including some initiatives completed to help others in the past. He will also talk briefly about plans moving forward. Even if there are no takeaways for you, you may find it interesting to see how telephony systems are managed on campus. A follow up meeting can be arranged to discuss specific needs for your area.

Bob Hicks
Director, Client Services
Information Systems and Technology
University of Waterloo
Waterloo, Ontario N2L 3G1
Office: Math and Computer Building, Room 2010
Phone: (519) 888-4567, x32194
Fax: (519) 888-4331
Email: bjhicks at uwaterloo.ca

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