[Faccus] Symantec End-of-Life for Symantec AntiVirus 10.X / Symantec Client Security 3.X

Tim Farrell tim at uwaterloo.ca
Tue Jan 19 13:33:57 EST 2010


Symantec End-of-Life, End-of-Availability and End-of-Support Announcement


Date:

January 4, 2010



To:

Customers of the following products:
•   Symantec AntiVirus 10.X
•   Symantec Client Security 3.X



Re:

End-Of-Life, End-of-Availability and End-of-Support Announcement for Symantec AntiVirus 10.X and Symantec Client Security 3.X




Dear Valued Symantec Customer:

Symantec Corporation announces the End of Availability (EOA), End of Life (EOL), and End of Standard Support (EOSS) for Symantec AntiVirus 10.X and Symantec Client Security 3.X. This letter details the key dates that are of importance to you.

End of Life: As of January 4, 2010, Symantec Corporation will begin to End of Life ("EOL") the product(s) identified in this notification, including any Maintenance Packs and/or patches for each version, in all released languages.

End of Availability: End of Availability will be January 4, 2011. At this time no additional product licenses will be available for purchase.

Standard Support: Provided the customer maintains a current maintenance contract for the products, Symantec will provide Standard Support for issues at all severity levels until July 4, 2012.

End of Support Life: As of July 4, 2012, Symantec will cease providing any and all levels of Standard Support for all versions of Symantec AntiVirus 10.X and Symantec Client Security 3.X.


Symantec Product

Version

End of Life Clock Begins

End of Standard Support

End of Support Life

Symantec AntiVirus

10.x

January 4, 2010

July 4, 2012

July 4, 2012

Symantec Client Security

3.x

January 4, 2010

July 4, 2012

July 4, 2012




* The End of Standard Support will also be the End of Support Life for the products identified in this notification. Partial Support will not be made available for Symantec AntiVirus 10.X or Symantec Client Security 3.X.

Additional Resources

For more information regarding Content Updates or the services provided in Standard Support or Partial Support, please refer to the Symantec Enterprise Technical Support Policy at the link below or contact your Symantec Account Manager:

http://www.symantec.com/enterprise/support/support_policies.jsp

To receive timely notification on updates and the support lifecycle for your Symantec product, please sign up at the following link to receive Symantec Technical Support News Bulletins:

http://www.symantec.com/enterprise/support/news_bulletins/

We also recommend that you periodically check our website for End of Life and End of Support Life information for your specific Licensed Software:

http://www.symantec.com/business/support/all_products.jsp

How to get more information

Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager.

Thank you for using Symantec products and services.

Sincerely,

Symantec Corporation

________________________________

Helpful contact information:

NOTE: Please do not reply to this email as it is electronically generated, and this mailbox is not monitored. Instead, please use the Customer Care link above to request assistance.

Customer Care:
http://www.symantec.com/business/support/assistance_care.jsp

To learn more about Symantec products:
http://www.symantec.com

To find regional technical support contact information:
http://www.symantec.com/enterprise/support/techsupport_global.jsp



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