[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Tue Feb 5 15:19:01 EST 2008

IST Professional Development Seminar
Topic:     Remote Assistance Using Bomgar
Date:      Friday February 8, 2008
Time:      9:00 am - 9:45 am
Room:      MC 2009
Speaker:   Will Lewis
A few members of IST - Client Services researched and evaluated tools for
providing remote technical support during the fall of 2007. This seminar
will provide a summary of some of the tools on the market and a
demonstration of our recommended solution, the Bomgar Box. The Bomgar
appliance is highly customizable, provides an easy way to initiate a
connection and comes highly recommended by another Canadian university. If
you have ever spent more time getting to a computer than actually fixing the
problem, you will want to use Bomgar to provide remote support to your
Bob Hicks
Senior Computing Consultant
Client Services, Information Systems and Technology
University of Waterloo
Waterloo, Ontario N2L 3G1
Office: Math and Computer Building, Room 2029
Phone: (519) 888-4567, x32194
Fax: (519) 888-4331
Email: bjhicks at uwaterloo.ca

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.uwaterloo.ca/pipermail/faccus/attachments/20080205/853230c6/attachment.html 

More information about the Faccus mailing list