[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Tue Feb 5 15:19:01 EST 2008


IST Professional Development Seminar
 
Topic:     Remote Assistance Using Bomgar
Date:      Friday February 8, 2008
Time:      9:00 am - 9:45 am
Room:      MC 2009
Speaker:   Will Lewis
 
A few members of IST - Client Services researched and evaluated tools for
providing remote technical support during the fall of 2007. This seminar
will provide a summary of some of the tools on the market and a
demonstration of our recommended solution, the Bomgar Box. The Bomgar
appliance is highly customizable, provides an easy way to initiate a
connection and comes highly recommended by another Canadian university. If
you have ever spent more time getting to a computer than actually fixing the
problem, you will want to use Bomgar to provide remote support to your
clients. 
 
..Bob
 
*********************************************
Bob Hicks
Senior Computing Consultant
Client Services, Information Systems and Technology
University of Waterloo
Waterloo, Ontario N2L 3G1
Office: Math and Computer Building, Room 2029
Phone: (519) 888-4567, x32194
Fax: (519) 888-4331
Email: bjhicks at uwaterloo.ca


 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.uwaterloo.ca/pipermail/faccus/attachments/20080205/853230c6/attachment.html 


More information about the Faccus mailing list