[Faccus] IST Professional Development Seminar

Bob Hicks bjhicks at uwaterloo.ca
Mon Jan 21 14:47:21 EST 2008

IST Professional Development Seminar
Topic:     IT Infrastructure Library (ITIL): The Key to Managing IT Services
Date:      Friday January 25, 2008
Time:      9:00 am - 9:45 am
Room:      MC 2009
Speaker:   Andrzej Gadomski, Wilfrid Laurier University
ITILR (the IT Infrastructure Library) is the most widely accepted approach
to IT service management in the world. ITIL provides a cohesive set of best
practices, drawn from the public and private sectors internationally. It is
supported by a comprehensive qualifications scheme, accredited training
organizations, and implementation and assessment tools.

The ethos behind the development of ITIL is the recognition that
organizations are becoming increasingly dependent on IT in order to satisfy
their corporate aims and meet their business needs. This leads to an
increased requirement for high quality IT services.
In this seminar, Andrzej Gadomski from Laurier will give an overview of
ITIL, and indicate how Laurier is planning to apply it in their ITS
Bob Hicks
Senior Computing Consultant
Client Services, Information Systems and Technology
University of Waterloo
Waterloo, Ontario N2L 3G1
Office: Math and Computer Building, Room 2029
Phone: (519) 888-4567, x32194
Fax: (519) 888-4331
Email: bjhicks at uwaterloo.ca

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