[Faccus] PDF files causing printer service errors

Allan Fleming afleming at sciborg.uwaterloo.ca
Tue Nov 6 15:39:55 EST 2007

Steph recalls hearing to use PCL instead of Postscript for printer drivers.

Allan Fleming                     | <insert pithy comment here>
Systems Manager/Senior Consultant |
PHY 2007, x36398                  |
afleming at sciborg.uwaterloo.ca

On Tue, 6 Nov 2007, Christine Roth wrote:

> Has anybody else noticed that some PDF files are causing their HP printers
> to hang with a '49 Service Error'?  This has been happening more and more
> to us over here in MFCF, and so far the problem seems to be only with PDF files
> sent from the Nexus PCs.  For example, we obtained one such problem PDF file
> from a user, and when sent from Nexus to our self-serve printers, it caused
> an error state, but if the same file was sent from Acroread on a Unix server
> to the same printers, it printed fine.  This makes me believe that it isn't a
> problem with the printers, although I did update the firmware just in case,
> but it didn't make any difference.
> Anyway, I don't know what to do next so I thought I'd ask if anybody else is
> having this problem.
> Thanks very much;
> Chris Roth
> X33559
> MC3068
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