[Faccus] New Version of Request Tracker

Bob Hicks bjhicks at uwaterloo.ca
Mon Jul 16 10:23:04 EDT 2007


Hi Everyone,

A new version of the Request Tracker (version 3.6.4) will be put into 
production on Monday, July 23rd. A seminar to introduce you to the new 
features is being given on Wednesday July 18, in MC 2009, starting at 9 am. 
The seminar is one hour. There is no need to register.

Documentation is available at:

http://ist.uwaterloo.ca/cs/requestfolder/RequestTracker364.htm

(comments and suggestions can be sent to ltomalty at uwaterloo.ca)

New features of interest:

-customizable RT home page (Preferences/RT at a glance)
-enhanced search (click on 'Tickets' at the top)
-customization of search defaults (Preferences/Search Options)
-basic reporting tools (Tools/Reports)
-ability to add reminders to requests that will appear on your RT home page 
(RT at a glance)


Bob Hicks
Senior Computing Consultant
Client Services, Information Systems and Technology
University of Waterloo
Waterloo, Ontario N2L 3G1
Office: Math and Computer Building, Room 2029
Phone: (519) 888-4567, x32194
Fax: (519) 888-4331
Email: bjhicks at uwaterloo.ca




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