[Faccus] e-classroom problems

Allan Fleming afleming at sciborg.uwaterloo.ca
Tue Oct 17 15:48:03 EDT 2006


Steph suggests ipconfig/all to make sure they are picking up the nexus 
DNS servers, not the IST ones.

Allan Fleming                     | <insert pithy comment here>
Systems Manager/Senior Consultant |
PHY 2006, x36398                  |
afleming at sciborg.uwaterloo.ca

On Tue, 17 Oct 2006, Andrea Chappell wrote:

> Hello everyone,
> As many of you likely already know, there have been problems in the 
> e-classrooms. We are trying to diagnose them, but so far we don't have a 
> solution.
>
> The symptoms have been:
> - Nexus is not available (or unavailable, not sure of the exact error 
> message).
> - Roaming profile won't load.
> - Instructor can't login.
>
> There *seem to be* a number of things happening that could be causing this, 
> including the following. I hesitate to list them because we do not have very 
> good data and some are isolated reports, but I will list them, in case they 
> are helpful, with the caveat that they may be red herring!
> - a DHCP server change last Wednesday (we know this happened!),
> - some problems on the 150 subnet, the subnet houses the Nexus Domain 
> Controllers, over the past couple weeks (Hon reported this),
> - some slowness in the Arts subnets (Erick noted this today, but it had not 
> been reported previously, as far as I know now).
>
> Again, data is sketchy, but a reboot has generally solved the immediate 
> problem, although it appears in some cases that the problem may appear again.
>
> If you have any details on problems reported (room/wkstn, day/time, 
> error/error msg, professor name), that would be helpful, and please send them 
> to me.
>
> A group is meeting at 14:00 today to try to figure out the problem, and come 
> up with a solution, if only temporary.
>
> I have left a message with Charlene Schumm to ask if there is a way to 
> contact all professors, to at least alert them of the problems.
>
> Thanks,
> Andrea Chappell
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