Hi Glen,

I think I went about doing the same troubleshooting steps you did before I gave up yesterday and decided to just reinstall Word, and now everything works!

-- 

Herbert

From: Glenn Anderson <glenn.anderson@uwaterloo.ca>
Date: Thursday, February 8, 2018 at 9:48 AM
To: Glenn Anderson <glenn.anderson@uwaterloo.ca>
Cc: Herbert Balagtas <herbert.balagtas@uwaterloo.ca>, Dani Roloson <daroloson@uwaterloo.ca>, Mike Patterson <mike.patterson@uwaterloo.ca>, "mactug@lists.uwaterloo.ca" <MacTUG@lists.uwaterloo.ca>
Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

Finally had a chance to spend a bit of time trying to resolve this problem.

Tried a number of things to clear caches/preferences/reinstall printer and so forth, none worked.

Removed Word and did a reinstall ( from Web Store image ) and printing is now working again. Did not have a chance to try updating Word to see if the update was the cause of the problem, but will later today. 

As the reinstall of Word/Office is very quick that might be the best solution to try vs trying to figure out what setting or whatever is causing the problem and fixing it.

- Glenn

On Feb 6, 2018, at 10:04 AM, Glenn Anderson <glenn.anderson@uwaterloo.ca> wrote:

The user hasn’t had time to sit down with me so we can look into the problem yet. So no I haven’t found a solution.

- Glenn

On Feb 6, 2018, at 8:59 AM, Herbert Balagtas <herbert.balagtas@uwaterloo.ca> wrote:

Hi Glen,

Did you ever find a solution for this issue? I have a user on Sierra having similar issues, updated OS and no updates available for Word ver 16.9.1 (180125).

I can print from Excel, however I can’t save a document as PDF and also can’t print from Word, I’m also trying it on a separate admin account than the user.

-- 

Herbert

From: <mactug-bounces@lists.uwaterloo.ca> on behalf of Dani Roloson <daroloso@uwaterloo.ca>
Date: Monday, January 29, 2018 at 10:50 AM
To: Mike Patterson <mike.patterson@uwaterloo.ca>, Glenn Anderson <glenn.anderson@uwaterloo.ca>
Cc: "mactug@lists.uwaterloo.ca" <MacTUG@lists.uwaterloo.ca>
Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

No problems here. Try a new account on the same machine.

10.13.3 17D47 Jan 23/2018

Word  January 26, 2018 16.9.1 (Build 18012504)

<image002.png>

From: mactug-bounces@lists.uwaterloo.ca <mactug-bounces@lists.uwaterloo.ca> on behalf of Mike Patterson <mpatterson@uwaterloo.ca>
Sent: January 29, 2018 10:37
To: Glenn Anderson
Cc: mactug@lists.uwaterloo.ca
Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

I've had it happen with Word, I wound up printing from Pages. 10.13.3, latest Office 2016. I don't often print so I didn't try Excel/PPT/etc.

Mike

--
Mike Patterson - Manager, Information Security Operations
Information Security Services, University of Waterloo
+1 519-888-4567, x47178 / mike.patterson@uwaterloo.ca
Security Operations Centre x41125 / soc@uwaterloo.ca

> On Jan 29, 2018, at 10:18 AM, Glenn Anderson <anderson@uwaterloo.ca> wrote:
>
> Hi,
>
> I have a user who can’t print from Word as Word’s print dialog doesn’t open/come up. Doing a File Print or Cmd P won’t bring up the print dialog.
>
> The OS, Word are all up to date, the printer system has been reset, new print drivers loaded and so forth. Word preferences reset.
>
> Printing works fine from other apps, including other Office apps, it is just Word that is the problem.
>
> Has anyone encountered such a problem?
>
> Thanks,
>
> Glenn
>
> _______________________________________________
> MacTUG mailing list
> MacTUG@lists.uwaterloo.ca
> https://lists.uwaterloo.ca/mailman/listinfo/mactug


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